the form, fill it out,
sign it and send it to us with your hard drive/media from which you need data
CUT THE SHIPPING ADDRESS LABEL AT THE BOTTOM OF THE
SHIPPING FORM AND STICK IT ON YOUR PACKAGE.
NOTE FOR NON-UK CUSTOMERS SENDING HARD DRIVES TO US FOR DATA
If you are sending your data from outside the UK, you MUST state
clearly on the address label the following statement:
"GOODS FOR REPAIR AND RETURN TO SENDER. Commercial value $1"
Otherwise we have to pay customs and VAT charges before we can
take delivery of your media.
As a general rule, handle a hard disk as
you would handle an egg. Handle failed hard disk drives with the same care as
Use the original shipping materials, if you still have them.
If do not have them, they are relatively easy to replicate:
- Wrap media (i.e. hard disk) in an anti-static bag,
tinfoil or simply kitchen alumnium foil to prevent
electrostatic discharge (ESD).
- Use a box that is at least twice the size of the media
so that the media can be suspended in the middle of the box. We recommend a
minimum of two inches of insulation all around for a 2 lb drive.
- Pack securely with foam,
bubble wrap, or creased newspaper so the media will not move from the
middle of the box. Avoid using peanuts as contents will settle to the bottom
of the box. DO NOT SEND YOU HARD DRIVE IN JIFFY BAGS.
- If sending a PC, laptop or notebook,
use great care to ensure proper cushioning and protection. We recommend
at least 6 inches for insulation. The heavier the unit, the more
insulation and cushioning is required.
- Make sure it is clearly labeled as FRAGILE and
don't forget to include the completed and signed media
you have any questions or you want to discuss a specific case, please do call us
0207 516 1077
and speak with
a customer service person.
If you have a fax machine,
fax a copy of the completed and signed form to 0207 117 4263 so that we can
pre-book your data recovery request.
Copyright © 2009 Data Recovery Lab Ltd.
Data Recovery Doctor,
Computer Doctor are trading names for
Data Recovery UK Ltd.
All customers using the Data Recovery UK services are
Terms and Conditions of Service.
All trademarks are acknowledged
and belong to their rightful owners.
Data Recovery UK Ltd is registered in England &
Wales. Reg. No 06268942. VAT No. GB919408996. Head Office: 145-157 St
John Street, Clerkenwell, London EC1V 4PY. Reg. Office:
Premier House, 309 Ballards Lane, London N12 8LY.